Processing Time
- Before the shipping, please allow us 1-2 business days for processing your order, timing depends on the actual situation(Public Holidays/Weekends excluded)
- Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.
Standard Shipping time
7-20 days
Paid Express Delivery
If you choose to use the express delivery method, we need to charge a shipping fee of $30. We will use DHL/FedEx for delivery. The arrival time depends on the shipping company. It usually takes about 7-10 days.
✔15-Day Money-Back Guarantee
If you would like to return a product for a refund within 15 days of receipt, please contact our support team with your order number. Refunds can only be accepted for products returned unused and in the same condition they were when delivered — new, or (for products sold as refurbished) undamaged and in full working order.
Taxes and Duties
We cover all customs duties and taxes for the entire European region.
However, in countries with high import taxes exceeding 10%, including but not limited to Brazil, India, and Mexico, such charges are the responsibility of the customer.
Track your parcel
- We recommend that you register an account on our website to keep track of your order.
- Parcel Tracking Site: https://www.17track.net/en (It usually takes 1 - 3 days to sync the tracking information before uploading to the internet.)
- Friendly Reminder: If you do not live in a secure location, please be wise about the shipping method you choose, as standard mail couriers will not require a signature, and packages will be left and any "secure" location deemed fit by the mail carrier. We are not responsible for the incorrect address entered by you as the customer. If a package is returned due to failed delivery or no recipient available to sign for it, a logistics fee equal to 10% of the product amount will be charged.
